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Scheduling workshop (How do we manage change? (Switch to Agile approach.…

- - - - waterfall diagram on web/spec doc cyclic
  - - - First line support fundamentals
        
        trouble shooting guide from dev team into a portal/wiki of common issues in Magento
        
        For retainers, educating the clients on how to fix their own P1 issues
    - - collated into one email, where client services send one email address developers individuals with Q's
        
        fold in with project scrum, then Q's from Scrum added onto the end
- - - - tangents not focused andd become a broader scope aout the clnstead of the tasks
      - project specific content is ducssed, as there is no project meeting
    - - client dictates timescale.
      - manging time available of resource by client sold time
    - - devs communicate progress
      - dev team need to know the current state of a project e.g. known issues, something which represents the current state and its dependencies . A way of knowing this without interrupting people.