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IPScape toolbar automated test coverage (Calls (Caller info and notes…
IPScape toolbar automated test coverage
Chat
Chat widget
Customer and agent can see each other's messages
Email
Calls
Outbound
Manual
Transfer
Conference
Wrap call
Callbacks
Dialler Strategy
Call timer / call statuses
Call lines (1 / 2)
In conference tests, prior to the conference, the agent can talk to both parties via call lines UI on toolbar
Number of calls / chats in a queue
Pause / Unpause
Start / Stop recording
Caller info and notes
Enter wrap notes
Caller CLI
lead id
Interaction id
campaign name
Play announcement
Call outcomes
Answered
Busy
No answer
Telco Error (invalid)
Inbound
Login
Scripts
CLI
Agent statuses
Sound quality Rating
Lead Manager
Call recordings