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Ticket routing (Rule Scenario (Action (Create ticket (Customer Contact,…
Ticket routing
Rule Scenario
Atribute
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Operator
Condition
not equal
grater than
less than
less than or equal
like
Not like
is equal
Multiple condition
Condition based history fact
Repeatable block
Action
Create ticket
Customer Contact
Set Ticket Priority
Set Due date
Set Ticket status
Set Issue type
Set Issue subtype
Assign User, team or queue
Send notification
Wait
Do next rule
Recurring action
When
Start date
End date
How often
Do not create ticket
Create recurring ticket
Rule
state
Activate
deactivate
value
Rule Priortiy
Name
Description
save a draft
Editor action
delete, edit, duplicate
Metadata
RMM
The check
The check class
Device class
Device sub class
The device service item
PSA Data
Customer
Program level
Service item
SLA
Device Tag or Customer Tag
UDF
Skill routing
Agent workload
Queue Membership