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World No.1 Customer Success (0% Annual Churn (Onboard Scenario, Revival…
World No.1 Customer Success
0% Annual Churn
Onboard Scenario
Revival Scenario
Customer Journey Scenario
Monthly Churn Rate
Customer Status Rate
ALL Users are our service ambasadar
Fan Definition
Number of KARTE fan
Scenario to make customer into Fan
NPS
Highest ROI
Systematic Onboard
Effective Nudge Design
Visualize User Data
Customers / Members
Support Efficiency
10% Monthly Negative Churn
Monthly Upsell Revenue
Monthly 10% upsell
Upsell Playbook