Employee Communication
Definition of Communication
Importance of communication
The basis of human interaction and refers to the act of transferring information from one person to another.
Has multiple forms, and it is one of the most important skills people acquire in life.
To seek information
To express emotions
To give or provide information
To persuade people
Different types of Communications
Definition of Employee Communication
Verbal Communication
Nonverbal Communiation
Visual Communication
Oral Communication
Written Communication
The exchange of information for company's success, and there are many different avenues available to communicate with the employees and customers.
Benefits for Employee Communication
Importance of Employee Communication
Advantages and Disadvantage of Employee Communication
Keep employee engaged with and are actively supportive of the team and the company actions
Let employees to fully understand the role they play within the team, the company and to deliver strategy and plans
Employee to work at optimum efficiency and within company guidelines and tolerances
Keep the employees up to date with key information about the company, team, key projects, training
Engaged Employees
Ensures Consistency
Promotes 2 Way Feedback
Ensure Compliance with Regulatory Bodies
Ensure Common Understanding of Strategy and Goals
Promotes a Positive Attitude Towards Change
Advantages
Disadvantages
Improved employee commitment and job satisfaction
Increased morale leading to lower turnover of employees
Reduced recruitment and training costs
Better employee performance
Provision of accurate information or guidance
Improved management decision making
Improved management/employee relations
Improved exchange of ideas
Consistent approach and strategy across the business
Conflict
Friendship
Who is responsible for Employee Communication?
Senior Management
Line Managers and Supervisors
Trade Unions
Definition of Employee Communication Channel
Who is involved in Employee Communication?
All Level of management
Communication Channel is a particular type of media through which is a message is sent or receive.
Types of Employee Communication Channel
Formal Communication Channel
Downward or Top Down Communication
Upward or Bottom Up Communication
Horizontal or Lateral Communication
Diagonal or Crosswise Communication
Informal Communication Channel
How is Employee Communication done?
Regularity
Information Gathering
What is Employee Communication Process?
Sender
Encording
Message
Channel
Decording
Reciever
Feedback
Barriers to effective Communication
The use of Jargon
Emotional barriers and taboos
Physical barriers to non-verbal communication
Expectations or Prejudices
Lack of attention, interest, distractions, or irrelevance to the receiver
Differences in perception and viewpoint
Physical disabilities
Difficulty in understanding unfamiliar accents
5 guidelines
Message
Effective Communication flow
Decide the Audience & Timing
Top Management backing
Feedback