How to have an honest conversation about your business strategy (Tips…
How to have an honest conversation about your business strategy
Some organization, descend into underperformance because they can’t confront the painful gap between their strategy and the reality of their capabilities, and their markets.
That’s because senior managers don’t know how to engage in truthful conversations about the problems that threaten the business and because lower level managers are afraid to speak up.
Beer and Eisenstat
present the methodology they developed for getting the truth about an organization’s problems (and the truth is always embedded within the organization) onto the table in a way that allows senior management to do something useful with it
By assembling a task force of the most effective managers to collect data about strategic and organizational problems, the senior team sends a clear message that it is serious about uncovering the truth. Task force members present their findings to the senior team in the form of a discussion.
Success that begins with honest conversations begets future conversations that further improve performance.
One step at the time.
Start the conversation with the leadership team, like the senior team.
The responsability for building an aligned organization cannot be delegate.
A conversation about strategy need to move back and forth between advocacy and inquiry.
The conversation has to be collective and public
The conversation has to allow employees to be honest without risking their job.
The conversation has to be structured
Not to do
Structure or planed
Talk about irrelevant issue
Star a conversation in focus group
Include all departments ans ask for aleatory comments
Show real information
Permit people to talk about negative things
Maintain confidence all time