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HELPDESK (CMMS (FMP (Maximo), SI7 (Mainstream), Raise a Case (employee) …
HELPDESK
CMMS
FMP (Maximo)
SI7 (Mainstream)
Raise a Case (employee)
(SSR)
Mobile App for Engineers
Centralized Helpdesk
FRC
Bangalore
San Jose
C2C
San Jose
Bangalore
other?
Help Zone
VLA
Strategic Initiative
Telephony support (technology - TBC)
C2C (eGain)
Case Management
CMMS
App to upload photo/case?
Improve consistency of front end view
Decrease clicks to raise case
Globalize view
Helpzone - Case request portal
Decentralized Helpdesk
(EMEAR/APJC/LATAM)
Lobby Ambassador
VLA
Facility Coordinator
Employee Experience (online)
Bingo Scores
C2C response
FRC response
BI