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Email Etiquette (Language and Tone (Use proper English with simple words…
Email Etiquette
Email Account
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Using personal email can be viewed as unauthorised dissemination to unintended recipients which can lead to lawsuits.
Do not use office account to handle personal matters as it portrays a poor image of the person and the company.
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Language and Tone
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Avoid using capitalise words, exclamation marks, enlarged fonts, bold text and excessive punctuation which can make you come off as shouting or intolerance to the recipient.
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Setting Deadlines
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'Working days' and 'office hours' should be considered in the context of the recipient if the sender work on rotational shifts.
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Attachments
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Ensure to zip the documents before sending and remove graphics is they are unnecessary to reduce the size of the file.
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