Sending & Replying Emails
Refrain from emailing when calling is more effective
Email only when more effective means of communication are unavailable e.g. telephone or face-to-face
When sending an email to someone for the first time, identify yourself first.
Provide an interim reply when working on a response that your recipient is expecting.
Be mindful of spamming others when you 'Reply All'. Choosing Reply is good enough.
Don't put others on cc(carbon copy) unneccessarily.
Avoid using BCC
Communications at work should be open and professional
Doing so may appear to be a tale-teller and can affect relationships.
Set your timeline based on working days.
You cannot expect others to work during weekends and public holidays.
Emails sent after office hours
Technically means your email is sent on the next working day.
If working on rotational shifts
Working days & office hours of the recipient should be considered
Set a reasonable timeline when expecting responses
Language & Tone
Use proper English.
Simple words & short sentences.
Single word replies are found to be rude.
Instead use complete sentences that have a softer tone.
If office culture is less particular and colleagues are using it regularly, short replies are acceptable.
Do not use emojis.
Readers may not take you seriously.
Use exclamation marks
Bold your text
Can be interpreted as shouting
Excessive punctuation marks like "???" can mean intolerance.
Try to sound positive or neutral even when conveying less positive info.
Ensure that your emails are free of spelling and grammatical errors.