Email Etiquette (Sending & Replying Emails (Avoid using BCC (Doing so…
Sending & Replying Emails
Avoid using BCC
Doing so may appear to be a tale-teller and can affect relationships.
Communications at work should be open and professional
Don't put others on cc(carbon copy) unneccessarily.
Be mindful of spamming others when you 'Reply All'. Choosing Reply is good enough.
Provide an interim reply when working on a response that your recipient is expecting.
When sending an email to someone for the first time, identify yourself first.
Refrain from emailing when calling is more effective
Email only when more effective means of communication are unavailable e.g. telephone or face-to-face
If working on rotational shifts
Working days & office hours of the recipient should be considered
Emails sent after office hours
Technically means your email is sent on the next working day.
Set your timeline based on working days.
You cannot expect others to work during weekends and public holidays.
Set a reasonable timeline when expecting responses
Language & Tone
Use proper English.
Ensure that your emails are free of spelling and grammatical errors.
Try to sound positive or neutral even when conveying less positive info.
Excessive punctuation marks like "???" can mean intolerance.
Bold your text
Can be interpreted as shouting
Use exclamation marks
Do not use emojis.
Readers may not take you seriously.
Single word replies are found to be rude.
Instead use complete sentences that have a softer tone.
If office culture is less particular and colleagues are using it regularly, short replies are acceptable.
Simple words & short sentences.