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7.1 Research existing system (Observation (Advantage (get overall view of…
7.1 Research existing system
Observation
Watch personnel use existing system
Advantage
get overall view of sysem
Reliable data
Inexpensive
Disadvantage
People uncomfortable
Work differently than normal
People may not use SOP
Questionnaire
Questions distributed to workforce
Advantage
Quick
answer & analyze
Inexpensive
Respondents may be anonymous
Disadvantage
Generic question
Cannot clarify answers
Questionnaire not returned
Interviews
One-to-one question and answer session
Advantage
Can probe/clarify answers
can modify questions on the spot
Disadvantage
Time consuming
Expensive
Existing paperwork
Advantage
Info cannot be obtained other way
see how paper system operates