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Email Etiquette (3. Language and Tone ((a) Use Proper English- 5 C's,…
Email Etiquette
1.
Email Account
(a) Office Email Account=>Stakeholders at work
(b) Office account:forbidden: Personal Matters
2. Sending and Replying Emails
(a) Send email only if unable to reach the person on phone
(b) Introduce yourself when sending email to someone for the first time
(c) Send Email as an update, if the recipient is expecting a response from you
(d) Spamming
Putting irrelevant parties on 'CC'
Unnecessary usage of 'Reply All' button
(e) Avoid using Bcc, as it affects relationship with colleagues (Open Communication at work is vital)
3. Language and Tone
(a) Use Proper English- 5 C's
(b) Softer Tone- Avoid one-word replies
(c) :forbidden: Emojis
(d) Avoid being emotional at all times
(e) :forbidden: Expressions which could be interpreted as shouting or intolerance
(f) Check for spelling and grammar :warning:
(g) Be polished with expressions- Try to sound positive for less positive Information
4. Setting Deadlines- Reasonable timeline
(a) Set Timeline based on working days
(b) Email sent after working hours technically means it's sent on the next working day
(c) If you are working on rotational shifts, consideration of working day and office hours should be in the context of recipient
5.Attachments
(a) When Providing Document- Address the recipient and write short note
(b) Refrain from attaching unnecessary documents (Especially those in large in size)
(c) Zip the Documents before sending
(d) Use Cloud Services where appropriate- e.g. Dropbox and Flickr
(e) Use short but Proper file names