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Cust. PO Recieved (CSR Enters Order (Pricing doesn't match (CSR holds…
Cust. PO Recieved
CSR Enters Order
Pricing doesn't match
CSR holds order and reaches out to Sales Rep (SR) for clarity
SR confirms pricing, provides related info (SPA, low margin reason, etc)
CSR enters and confirms order
SR doesn't confirm pricing
CSR/SR reach out to cust. to confirm pricing
Customer provides valid GB quote
CSR enters and confirms order
Customers provides historic pricing
SR/CSR assesses if pricing can be held
Pricing can be held
CSR enters and confirms order
Pricing can't be held
CSR provides updated pricing to cust.
1 more item...
SR doesn't repsond
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CSR holds order
Requests Sales Price Exception/EDI2 from MGR to match PO pricing
Mgr approves
CSR enters order and confirms
Mgr. doesn't approve (low margin, loss)
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Proceeds with order and BB
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Pricing matches
Order entered and confirmed
PO has no pricing
CSR checks history on items
No history on material
CSR enters order at system pricing and confirms
Order acknowledged by customer
Customer reports incorrect pricing on confirmation
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CSR completes a BAJ and a credit/rebill for customer
CSR reach out to SR for info
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CSR enters order at system pricing and BB
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History available on material
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