Types of Business Correspondence: Email Etiquette (Language & Tone…
Types of Business Correspondence:
Use office email account when corresponding with stakeholders at work
Using personal email account, reduce credibility & professionalism. Security concerns of information leakage
Do not use office email account for personal use
It portrays a poor image of you and company. Cn lead to unnecessary misunderstanding of inapropriate behaviour
Sending & Replying Emails
Refrain from emailing someone when it is more effective to call
When sending an email to someone for the first time, double check first.
Give an explanation when you are working on a response that your recipient is expecting
Be mindful of spamming others when you 'Reply All'
Avoid using bcc because communication at work should be opened
Language & Tone
Use proper English. Avoid jargon
Use "I have noted on the corrections", instead of "Noted"
Do not use emojis :smiley:
Avoid being emotional at all times
Do not capitalise words, ':!:', enlarge fonts, bold text and '??'
Free of spelling and grammar mistakes
Be polished with your expressions. Always sound positive
Set a reasonable timeline, if you expect responses from your recipients
Set your timeline based on working days
Emails sent after office hours technically means email is sent on the next working day
Rotational shift: Working days and working hours should be considered in the context of your recipient
When providing a document, do not simply attached it leaving the subject line and text box blank
Refrain for attaching large size documents
Ensure you zip before sending
Use cloud services like Dropbox and Flickr when appropriate
Have a proper file names, do not use shortforms