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EMAIL ETIQUETTE (LANGUAGE AND TONE (PROPER ENGLISH, SOFTER TONE - DO NOT…
EMAIL ETIQUETTE
EMAIL ACCOUNT
ONLY USE OFFICE EMAIL ACCOUNT
OFFICIAL REPRESENTATION OF THE COMPANY
CORRESPONDING WITH STAKEHOLDERS
SECURITY PURPOSES
SENDING AND REPLYING EMAILS
BE MINDFUL OF SPAMMING OTHERS - "REPLY ALL" , PUTTING OTHERS ON CC
AVOID USING BCC - OPEN AND PROFESSIONAL
LANGUAGE AND TONE
PROPER ENGLISH
SOFTER TONE - DO NOT SIMPLY ACKNOWLEDGE BY SAYING 'NOTED'
AVOID USING EMOJIS - UNPROFESSIONAL AND NOT TAKEN SERIOUSLY
DO NOT CAPITALISE THE WORDS
FREE OF SPELLING AND GRAMMAR MISTAKES
POSITIVE OR NEUTRAL TONE
SETTING DEADLINES
SET REASONABLE TIMELINE
DO NOT EXPECT OTHERS TO WORK DURING WEEKENDS AND PUBLIC HOLIDAYS
ATTACHMENTS
DO NOT SIMPLY ATTACH THE DOCUMENT
ADDRESS THE PERSON AND WRITE A SHORT NOTE
REFRAIN ATTACHING LARGE DOCUMENTS
USE CLOUD SERVICES WHERE APPROPRIATE AND SAFE
HAVE SHORT BUT PROPER FILE NAMES THAT RECIPIENTS CAN UNDERSTAND AT A GLANCE