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Billing Analyst Stakeholder Map (Billing Process (Correspondence &…
Billing Analyst Stakeholder Map
System Functionality
Waqas
Grant Deegan
Arnab
Tuhin
Billing Process
Correspondence & Delivery
Improvements: Kelly Webb
Operations: Deepika Sharma
Bill Generation & Content
Improvements: Kelly Webb
Operations: Anne Coghlan
Non-Scheduled Billing
Operations: Arpit Shah
Improvements: TBC
Bill Scheduling
Improvements: Karuna Sipaseutsak
Operations: TBC
Meter Data Processing
Improvements: Karuna Sipaseutsak
Operations: Luke Nelson
Meter Data Provision
Operations: TBC
Improvements: Harry Singh
1st & Final Bill
Operations: TBC
Improvements: Harry Singh
Other EMO Processes
Connections
Chris Mulcahy (Mgr Connections)
Payments
Richard Huf (Mgr Accounts Receivable)
Hardship
Gabby Sundstrom (Mgr AGL Assist)
Credit
Ivan Lim (Mgr Credit Analytics)
Reporting & Analytics
Billing!
Duncan McMurtrie (Billing Analytics Lead)
Customer Data Landscape (Cortex)
Luke Danaher
Marcus Gibson
Front Office Work (Call Centre)
Leadership
Anthony Sinclair (Head of Customer Solutions)
Ben Abrew (National Operations Manager)
Alexandra Lee (Melbourne Centre Manager)
Bonnie Dunn (Adelaide Centre Manager)
Process Change & Comms
Nicole Wallis (Mgr Operational Services)
Laura Rose (Change & Communications Manager)
Liam Hindle (Operational Change Manager)
Back Office Work
Glenn Waterson (Head of Service Delivery)
Cathy Bourke (Mgr Meter to Cash)
Tylie Allen (Mgr Meter to Bill)
Networks
Strategy
Aleks Smits (Mgr Network Strategy & Regulation)
Network Performance
Arjun Dhandapani (Reporting Insights Analyst)
Regulatory Matters
Aleks Smits (Mgr Network Strategy & Regulation)