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Email Etiquette (Sending and Replying Emails (Introduce when sending email…
Email Etiquette
Email Account
Use personal email when handling personal matters
Use only office email when handling work related matters
Sending and Replying Emails
Introduce when sending email to someone for the first time
Use only if necessary
always give an email update when replying emails
Give confirmation to assure recipient you are working on the matter
Do not spam others
Avoid using BCC
Language and Tones
Use proper english
Be clear and concise
Be aware of your office culture and adjust your tone according
Avoid being emotional
Do not use text that are interpreted as shouting
Exclamation mark
Enlarge fonts
Capitalise words
Bond text
Excessive punctuation marks
Be polished with your expression
Setting deadlines
Be reasonable
Set deadline with regards to working days
Emails sent after working hours are considered sent on the next working day
Give sufficient time
working days should be considered in the context of recipients
Attachments
Use cloud services if appropriate
ensure you zip them before sending
Refrain from attaching documents, especially large documents
Have short but proper file names
Never leave subject line and text box blank