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Email Etiquette (Setting Deadlines (DOs (Set reasonable timeline when…

- - - - Reduces credibility and professionalism
      - Security concerns of information leakage
    - - Portrays poor image of individual and company
      - May affect company's IT system and security
      - Unnecessary misunderstanding of inappropriate behaviour
- - - - Opened
      - Professional
- - - - Exclamation Marks
      - Enlarge fonts
      - Bold text
      - Excessive punctuation marks
- - - - To reduce the file size, remove the graphics
    - - Dropbox
      - Flickr
    - - Especially helpful when there are more than 1 attachment in the same email
- - - - Dear Sir/Madam
      - To whom it may concern
      - Dear Mr/Ms/Dr
    - - Use first name
    - - for first time
      - with customers or clients
      - with higher ups
      - members of public
  - - - Hi
      - Hello
    - - communicating with peers/colleagues
      - a positive relationship has been built
      - want to sound more personable