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Email Etiquette (Language and Tone (Use proper English. Simple words and…
Email Etiquette
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Setting Deadlines
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If you work on rotational shifts, the 'working days' and 'office hours' should be considered in the context of your recipients, not you
Language and Tone
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Avoid being emotional at all times, response matter-of-factly
Do not capitalise words, use exclamation marks, enlarge fonts and bold text which are interpreted as shouting
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Be polished with expression by sounding positive or neutral even when conveying less positive information
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