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Email Etiquette (Language & Tone (Do not use emojis (May appear…
Email Etiquette
Language & Tone
Use Proper English
Use suitable tone practiced in your business culture
Do not use emojis
May appear unprofessional
Avoid being emotional at all times
Check for spelling & grammar mistakes
Use appropriate capitalisation & not use exclamation marks
Write in positive tone
Sending & Replying Emails
Identify self when emailing someone for first time
Give updates when working on response to recipient
Email necessarily when unable to reach someone
Avoid spamming
Attachments
Attach documents
Address person & add a short note
Ensure subject line & text box are filled
Zip large sized documents
Remove unnecessary graphics to reduce size
Use cloud services (Dropbox / Flickr) when safe & suitable
Use short & proper file names
Email Account
Use office email for communicating with client
For credibility & Professionalism
Protect company information & privacy
Do not use office email for personal matters
Prevent giving poor image of you & company
Prevent unnecessary misunderstanding of inappropriate behaviour
Setting Deadlines
Set reasonable timelines
Based on working hours
Email sent after office hours is considered sent on next working day
Consider Working days & Public holidays for rotational jobs