Please enable JavaScript.
Coggle requires JavaScript to display documents.
Email Etiquette (Sending and Reply Email (Give interim reply to update…
Email Etiquette
Sending and Reply Email
Call when it is more effective
First time emailing a person
Identify yourself
Give interim reply to update recipient on progress
May take a long time to confirm outcome
Offer updates and assure recipient
Attachments
Refrain from attaching unnecessary large documents
Avoid using acronyms
Use Cloud services where appropriate and safe
Dropbox
Flickr
Language and Tone
Proper english
Simple and short sentences
Do not use emojis
Unprofessional and may be misinterpreted
Ensure no spelling and grammar mistakes
Setting deadline
Set timeline based on working days
Do not expect people to work on weekends
Consider office hours from recipients' context
Expect email response the following day
Email Account
Use office email account
Official representation of company
Do not handle personal matters
Poor image of you and company
Track email history of staff
Reflects poorly on staff
Do not use personal email
Reduce credibility and professionalism
Security Concerns
Unethical use or unauthorised dissemination of information
Lawsuits
Unprofessional and Inappropriate
Affect IT systems and threaten security
Unnecessary misunderstanding of inappropriate behaviour