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Organizational Defensive Routines (Argyris, Chris) (Unilateral Control…
Organizational Defensive Routines (Argyris, Chris)
Undiscussables
"The elephant in the room"
Unilateral Control Model (Diana McLain Smith at Action Design)
Main concern is self-interest and self-preservation
Aim is to win, not to lose
No room for differences
Double-Loop Learning (Argyris and Schon)
First Loop: Rapid-Fire Approach to Solving Problems
Second Loop: Takes into account "the thinking, values, and assumptions behind all the actions" (p. 19)
Implementing Double-Loop Learning
Left-Hand Column (LHC)
Created to reflect on our thinking after the fact.
In the right-hand column, you write what is said
In the left-hand column, you write what you thought and felt, but didn't say
The Ladder of Inference (Inductive Reasoning)
Each rung of the ladder represents a step in interpreting data and coming up with a conclusion
1)Select Data
2) Interpret Data
3) Draw a Conclusion
Advocacy and Inquiry
Advocacy: Ladder of Inference in Action
Ideas are agile and innovative
Clear communication
Increased levels of shared understanding
Inquiry: Skill of asking well-crafted questions to discover more information
Faster correction of errors
Drawing info. from more perspectives
Broader group learning