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Consulting firm's performance (Financial indicators (Economic value…
Consulting firm's performance
Financial indicators
Economic value added
Market value added
Cash value added
Cash flow return on investment
Total shareholder return
Growth
Non financial indicators
Customers
Firm's expertise
Ability to bring innovation
Ability to meet the demand
Adaptability to each mission
Assurance
Empathy
Employees
Ability to attract and retain talented people
Investment in human resource practices
Management credibility
Management accessibility
New opportunities offered
Knowledge management
Being included in the definition of strategy
Firm's reputation
Shareholders
Distribution of growth
Focus on growing and key markets
Firm's reputation
Suppliers
Secondary stakeholders
Environmental performance
Social performance