Discussing the Undiscussable (reaction to threat and embarrassment: "…
Discussing the Undiscussable
innovation, ingenuity and thinking "outside the box"
hallmark of successful organization
litany of missed deadlines.
inept problem solving
reaction to threat and embarrassment: "organizational defensive routines"
no direct speaking with people involved
"unilateral control model"
high degree of confidence
win, not lose
certainty with our own opinions
solution: "double loop learning"
ladder of inference
advocacy and inquiry