Please enable JavaScript.
Coggle requires JavaScript to display documents.
Discussing the Undiscussable (reaction to threat and embarrassment: "…
Discussing the Undiscussable
innovation, ingenuity and thinking "outside the box"
hallmark of successful organization
all-to-rate
litany of missed deadlines.
low morale
inept problem solving
strained relationships
reaction to threat and embarrassment: "organizational defensive routines"
how?
no direct speaking with people involved
both parties
"sympathetic"
result:undiscussables
"unilateral control model"
high degree of confidence
win, not lose
certainty with our own opinions
solution: "double loop learning"
left-hand column
ladder of inference
advocacy and inquiry