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Five Dysfunctions of a Team (1. Absence of Trust (Functional (Admit…
Five Dysfunctions of a Team
1. Absence of Trust
Dysfunctional
Conceal their weaknesses and mistakes from one another
Hesitate to ask for help or provide constructive feedback
Hesitate to offer help
Fail to recognize and tap into others' skills and experiences
Waste time and energy managing behaviors for effect
Hold grudges
Dread meetings and find reason to avoid spending time togethers
Jump to conclusions about intentions & aptitudes of others without trying to clarify
Functional
Admit weaknesses and mistakes
Ask for help
Accept questions and input about their areas of responsibility
Give the benefit of the doubt before arriving at negative conclusion
Take risks in offering feedback and assistance
Appreciate and tap into others' skills and experiences
Focus time and energy on important issues, not politics
Offer and accept apologies without hesitation
Look forward to meeting and other opportunities to work as a group
2. Fear of Conflict
Dysfunctional
Have boring meetings
Create environments where back-channel politics and personal attacks thrive
Ignore controversial topics that are critical to team success
Fail to tap into all the opinions and perspective of team members
Waste time and energy with posturing and interpersonal risk management
Functional
Have lively, interesting meetings
Extract and exploit the ideas of all team members
Solve real problems quickly
Minimize politics
Put critical topics on the table for discussion
3. Lack of Commitment
Dysfunctional
Creates ambiguity among the team about direction and priorities
Watches windows of opportunity close due to excessive analysis and unnecessary delay
Breeds lack of confidence and fear of failure
Revisits discussions and decisions again and again
Encourages second-guessing among team members
Functional
Create clarity around direction and priorities
Aligns the entire team around common objectives
Develops an ability to learn from mistakes
Takes advantage of opportunities before competitors do
Moves forward without hesitation
Changes direction without hesitation or guilt
4. Avoidance of Accountability
Dysfunctional
Creates resentment among team members who have different standards of performance
Encourages mediocrity
Misses deadlines and key deliverables
Places an undue burden on the team leader as the sole source of discipline
Functional
Ensures that poor performers feel pressure to improve
Identifies potential problems quickly by questioning one another's approaches without hesitation
Establishes respect among team member who are held to the same high standards
Avoids excessive bureaucracy around performance management and corrective action
5. Inattention to Results
Dysfunctional
Stagnates/fails to grow
Rarely defeats competitors
Loses achievement-oriented employees
Encourages team members to focus on their own careers and individual goals
Is easily distracted
Functional
Retains achievement-oriented employees
Minimizes individualistic behavior
Enjoys success and suffers failure acutely
Benefits from individuals who subjugate their own goals/interests for the good of the team
Avoids distractions