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NHS England (Customer Contact (Record all customer contact (Log complaints…

- - - - Identify subcontracted sites (if any)
        
        Subcontractors to carry out ongoing services at agreed prices #
      - Compile service schedules
        
        Ongoing servicing of sites
        
        Driver enters collection & delivery details into handheld
        
        Collected waste placed in vehicle
        
        Waste emptied at Sharpsmart site
        
        Bulked waste collected by third parties
        
        Replacement consumables delivered #
        
        CarrierNet # #
        
        MI Reports
        
        Portal Access #
        
        Generate invoices
        
        Invoice details entered onto Route Optix
        
        1 more item...
        
        Monitor financial performance
        
        1 more item...
        
        Vehicles tracked using handheld
        
        Driver completes hard copy HWCN
        
        Copy retained
        
        Give HWCN(s) to plant supervisor
        
        Copy provided to customer
        
        Incorrect waste identified
        
        Identified by driver at customer site
        
        Try to find customer (2 minute window)
        
        Customer found
        
        1 more item...
        
        Customer not found
        
        1 more item...
        
        Identified at Sharpsmart site
        
        identified by customer prior to scheduled collection
        
        Inform Sharpsmart
        
        Guidance provided
        
        2 more items...
        
        Driver cannot access waste
        
        Drivers fault
        
        Collection rescheduled within 48H
        
        Customer Service to liaise with Customer
        
        1 more item...
        
        Customer's fault
        
        Collection rescheduled within 24H
        
        Details & photos entered onto handheld
        
        Inaccessible waste report generated
        
        Additional waste/collection requested
      - Route vehicles
        
        Infill selling opportunities identified
        
        BDM(s) conduct targeted selling
      - Consumable stock
        
        Manage stock #
        
        Order stock
        
        Deliver initial stocks
      - Salesforce # #
      - Identify upselling opportunities
        
        Conduct marketing campaigns accordingly
- - - - Auto reminders for expiries etc
- - - - Back office system #
      - Handheld system #
      - Portal
    - - BDMs
      - Cx
      - Ops
      - Marketing
    - - Financial
      - Optimisation #
    - - Products/services
      - Niches
      - Alternative waste streams
      - Education #