Service Fulfilment - Initial Management Meeting (Internal KPI - are we…
Service Fulfilment - Initial Management Meeting
what do we want to be famous for?
Capex & Opex budget
ASAP & CSPIRE future roadmaps and architectural alignment
What are we? L2 / L3 / L4 Apps we own?
Stakeholder map management - who are key in country customers?
Small works - Local request management and funding
Major Programmes with SF impact
Project & Resourcing roadmap
DMF & DAB representation
Security & Compliance - Risk Register / Engagement with Group Security
L2 Twilight & Interface to L3/4
Application estate SWOT - where are the pain points and how do we address long term?
What have we inherited that needs immediate attention?
What should we have inherited but haven't?
In country IT service KPI's
In-Country IT points of contact - EG Henry for UK & IE
Continuous service improvement - where do we need to invest time and resource proactively?
SF Application blueprint - what do we have where
Internal KPI - are we delivering what we say when we say?
Customer engagement interface - understanding business drivers and
Supplier Service reviews / engagement point
How do we split responsibility at n+5 fairly?
Understanding what happens in each country for things like salary review / objectives / bonus / salary bandings / Job Titles / Overtime
Changes to Job Titles needed for team?
Change Control processes
Key Country differences
Centre of Excellence aims
SF Planning function - who / what / when do we track?
What boards / ESG's do we need to be representing on?
Strategic Discussions in flight?
SOM / SDN NFV & Business requirements? Who is best to represent department?
Operating as a collective not individuals - what are our individual management / leadership strengths and how can they play out across the SF group to ensure we centralise rather than duplicate activity
CEE BSS - On Hold?
3.0 outstanding HR / Consultation activity
Security issues / vulnerabilities we are already aware of
Gaps due to missing PE Platform role
What does a typical day look like for each of the Snr managers?