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Email Etiquette (Language & Tone (Use proper English and properly…
Email Etiquette
Language & Tone
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Do not capitalize words use exclamation marks and large fonts, bold texts and excessive punctuation marks which are interpreted as shouting
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For example, use "i have noted the corrections" instead of "noted" as it may sound rude and commanding
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Setting Deadlines
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If you work on rotational shifts the "working days" and "off days" should be considered in the context of the reciepients, not you
Attachments
Do not simply attach the document if you are told to provide a document. Address the person, write a short note, and fill in subject line and text box.
Have a short but proper file name that recipient can understand at a glance. e.g Xmas Promo Proposal instead of XPP.
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Refrain from attaching document especially those that are large in size. Zip them before sending and remove unnecesary graphics to reduce file size.
Email Account
Use office email account that correspond with stakeholders. This prevents unauthorised dissemination and information leakage
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