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Importance Of Email Etiquette (Don'ts (Use emojis in business emails…
Importance Of Email Etiquette
Don'ts
Use emojis in business emails as they may be deemed to be unprofessional
Capitalise words or use excessive punctuation marks
Send send "one-word" replies as they may be deemed to be rude
Send an email full of spelling and grammatical errors
Use Blind Carbon Copy (bcc) in organisational communication as communications in such settings should be open and professional
Expect the emails to be replied over the weekends
Spam others unnecessarily or email them with information that does not concern them
Leave the 'Subject Line' and 'Text Box' in the email blank
Email someone when it is more effective to call
Attach documents that are excessively large in size unecessarily
Misuse office email account for personal matters
Do's
Ensure that the emails sent are free of spelling and grammatical errors
Sound positive even when conveying less positive information
Provide warm and courteous replies to all email recipients
Set email responses deadline based on the number of 'working days' and 'working hours'
Use proper English
Offer an update to the relevant parties and assume them that the matter is being handle if extra time is required to do so
Address the email recipient and write a short note in the email
Ensure the emails are sent in zipped folders
State the subject matter when sending or replying to emails
Introduce yourself when you send an email to someone for the first time
Use office email account to communicate with stakeholders at work