Initial Analysis of Interactive Kiosk (Potential Features (With the rapid…
Initial Analysis of Interactive Kiosk
The kiosk in question will be manufactured for a shopping mall located in between the capital and residential areas of Bahrain. This means that the materials used will need to enable the kiosk to withstand intensive use for a long time, potentially 5+ years.
The materials used will be relatively inexpensive in order to reduce production costs whilst still providing some advantages regarding the environment/preservation. (ie. easily recycled and re-purposed once used and decommissioned).
Additionally, the processes involved for the production of the kiosks should be efficient avoiding the excessive consumption of energy. An example (for printing) would be offset printing which does not require large amounts of energy.
Moreover, alternative energy sources can be used in order to reduce CO2 emissions during manufacturing. This could potentially involve solar energy or wind energy which are completely renewable and therefore cause no harm to the environment whilst reducing costs for the producer.
The first interactive kiosk with self service was developed and introduced in 1977 at the University of Illinois.
An estimated value of kiosk in U.S and Canada exceed 1,200,000.
In 1991 the first commercial kiosk with internet connection and access was available to the public.
Approximately 63% of consumers report that digital displays and interactive features attracts their attention more successfully.
With the rapid increase in mobile technology's popularity, the kiosk could offer an adapter or plug where the consumer may recharge their electric device whilst using the kiosk.
A n important feature which could be implemented into a kiosk would be a transaction system enabling credit card users to purchase tickets and pre-order bus rides or even products available within the shopping center etc.
In order to attract consumers to the kiosk, free WiFi could be provided. This service could also be used by people accompanying the current user such as friends or family.
Considering Bahrain's weather conditions, if the kiosk is outdoors it should definitely contain a sun shade or high wall to protect the user from the warm and arid conditions. (as well as sunlight)
Also, multiple screens and keyboards should be available on one kiosk as multiple individuals would be able to search for information and purchase tickets etc. This would decrease the queue lengths which act as a deterrent to most users.
Focusing more on the kiosk's software, a language selection would greatly increase the variety of users.
The kiosk should consist of a touch screen feature where touch sensors are scattered throughout the display enabling the user to effectively and seamlessly use the kiosk in a modern and entertaining manner. Additionally, this would render the kiosk futuristic and more attractive whilst enhancing the user's experience.
User requirements also refers to sizes of the kiosk's components ie. keyboard and screen are based on anthropometrics data. This information would be collected directly from the target market and potential consumers through questionnaires.
The kiosk will be designed to suit the target audience which in this case is mainly the adult population of Bahrain, ranging from older teens to parents who are visiting the mall or using it's facilities such as the cinema or restaurant.
Moreover, in terms of safety the product should be tested for multiple quality and control tests to ensure it is not harmful to the consumer. An example would be a shade/roof partition being too low causing the consumer to hit their head. (these scenarios have to be predicted and avoided during designing).