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Job choice (Time of day (Morning (Little attention to cleaning as it…
Job choice
Time of day
Morning
Large focus on delivery
Large focus on customer service but it is not that busy
Little attention to cleaning as it should have been done the night before
If cleaning has not been done then it can be done quickly in the morning but not to the same standards
Evening
Big focus on cleaning the store as this is when most of it is done
Little focus on delivery although it can still be processed
Customer service is still vital but not many customers are present at this time
Midday
Very big focus on customer service
Most customers in the store at this point
Lesser focus on delivery but it can still be processed
Little to no focus on cleaning
How busy the store is
Busy = large focus on customer service and the other jobs are sacrificed
Quiet = still an emphasis on customer service but focus on delivery/cleaning depending on the time
Closed = No emphasis on customer service and a large focus on cleaning
Other staff present
Lot of staff
Customer service as delivery may already be being done or completed
Little staff
Focus on delivery but also very big focus on customer service as not many staff are present