Chapter 6: interpersonal communication
What is interpersonal communication?
communication within interpersonal relationships
communication with at least 2 people and both obtain equal chance to speak and listen
Importance of interpersonal relationships
involves people who are interdependent
individuals use consistent pattern to communicate
involves 2 or more people
individuals generally have interacted for some time
3 interpersonal needs
affection
control
inclsion
complimentary relationships
symmetrical relationships
Motivations for initiating relationships
responsiveness
similarity
attractiveness
complementarity
proximity
conflict in interpersonal relationships
Motivations for terminating relationships
aggresiveness
argumentativeness
deceptive communication
defensiveness
harmful messages
conflict can be healthy
conflict is dysfunctional when
conflict can be constructive and creative
conflict is inevitable and normal
avoid talking about problems, withdraw or become sullen
take criticism or suggestions as personal attack
stores many complaint and attack with all of them
Styles of expressing conflicts
direct aggression
passive aggression
indirect communication
assertion
nonassertion
Essential interpersonal communication behaviour
influencing others
developing a unique realtionship
using affectionate and supportive communications
self-disclosure
compliance-resisting
compliance-gaining
personal idioms
rituals
Stages of interpersonal relationship
relational maintenance
relational deterioration
relational development