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3.0 t/m 3.10 (SIPOC schema (Supplier, Input, Process, Output, Customer),…
3.0 t/m 3.10 (SIPOC schema, CTS(Critical to Satisfaction, Pareto analyse, Ishikawa(visgraat), VOC(Voice Of Customer), VOB(Voice of Business, Key Process Variablen, FMEA(Failure Mode & Effective Analyse)