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Sales Troubleshooting: Locate where the issue is happening. (LIGHTSPEED…
Sales Troubleshooting: Locate where the issue is happening.
LIGHTSPEED
What is happening?
Error: Cannot find/connect to server
Step one: Check your internet connection
It's not working!
Call CRIT at 5-3535, they will advise as to further action.
No sales can be made.
It's working! Now what?
Proceed to Step Two
No sales can be made.
Step Two: Check server status
You will need an Administrator password to the computer you are using
Go to Apple System Preferences, then 'LightSpeed Server' located in the last row
The serve is not running!
Use the Computer Administrator password to unlock the server and choose 'Stop Server' from the options. Wait a few minutes.
Choose 'Start Server' from the options and try to log in again once the server is running.
YES! I was able to log in! You're good, go ahead and make some sales!
NO! I was not able to log in! Proceed to Step Three
1 more item...
The server is running!
Proceed to Step Three
No sales can be made.
Step Three:
Error: '...To many concurrent logins...'
Step Two: Restart the LightSpeed Server
You will need an Administrator password to the computer you are using
Use the Computer Administrator password to unlock the server and choose 'Stop Server' from the options. Wait a few minutes.
Choose 'Start Server' from the options and try to log in again once the server is running.
YES! I was able to log in! You're good, go ahead and make some sales!
NO! I was not able to log in! Proceed to Step Three.
No sales can be made.
Step One: Contact Materials Source directly by phone. One of us may be logged in and the issue can be quickly remedied when we log out.
Whew, that fixed it. Go ahead and make some sales.
Nope, still not working. Proceed to Step Two.
No sales can be made.
ARTICard
What is happening?
Remember to document the situation as best you can! Email any screenshots or error messages to
saicmaterials@saic.edu
Don't worry, just stay calm and politely inform customers that there is an issue and it may be a few minutes before you can make sales.