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Making Effective Decision - Andy Rhodes Project (Identify trends and use…
Making Effective Decision - Andy Rhodes Project
All data is management within✍ security protocol !
Shot journey - increase security less process
Reduce overpayment
Lean technique - value map
Identify trends and use analysis the impact of benefit/cost/risk📈
re-dial of customer - length of customer journey
Lean techniques/ once and done
Over-payment due to delay
double handling
understand your authority and empower team to make Decision 🕺
It's the right thing for the customer
Put customer at the heart of the business
change is within the value of DWP
Identify/use broad-range information and use them👨👩👦👦
Staff Opinion
Team Leaders views
Customer insight
🤼♀️Invite challenge and engage and bring for robust recommendation
Challenge the MEL
prompt action/reduce overpayment
Seek Team Leaders views
Make decision at right 👍time even when if unpopular
seek from staff
Seek view from Senior managers
Challenge the national model - trail it 2 wks
Propose the change to Director