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Poor service quality affects airport ranking dropped image link…

- - - - Inferior service quality and poor management
        
        means
        
        Suvarnabhumi airport is unlikely to be placed among the world's top airports
  - - - the Anti-Corruption Organisation of Thailand
        
        or ACT
      - Thailand Development Research Institute
        
        TDRI
        
        Deunden Nikomborirak
        
        the TDRI's research director
        
        said
        
        there is no competition in the airport business and the quality of airport services has no implications for the Airports of Thailand Plc (AoT)'s earnings, which currently grow with rising tourism.
        
        she added that
        
        Consequently, AoT has no incentive to pay attention to service quality,
        
        According to her
        
        she said
        
        Suvarnabhumi airport received only three out of five stars from passengers' reviews due to the long queues at the immigration counters, insufficient numbers of chairs and electric outlets, a shortage of staff who can speak English, as well as the poor quality of the flight information displays
        
        "These issues are not difficult to solve, so I do not understand why it has not been addressed"
        
        the Civil Aviation Authority of Thailand (CAAT) and the Finance Ministry as AoT's major shareholder should step in to supervise the airport directly.
        
        the CAAT must clearly lay out the standard threshold that airports are required to follow, and frequent checks must be carried out.
        
        "If the service quality is still ignored, the airport's opportunity to become one of the top three airports would be only a pipe dream
      - Ministry of Tourism and Sports
      - as well as Federation of Thai Industries
    - - whether it would be possible for Suvarnabhumi airport to become one of the world's top three airports.
- - - - Suvarnabhumi airport is ranked the 36th airport in the world
      - Singapore's Changi Airport is ranked first
        
        as it provides more facilities for passengers
        
        including
        
        cinemas
        
        swimming pools
        
        game rooms
        
        flower displays
        
        he adding that
        
        the AoT should not be satisfied with the provision of basic services.
- - - - expressed
        
        his disapproval of the AoT's plan to build Suvarnabhumi airport's second terminal.
      - said
        
        academics, architects and engineers had agreed that it is impossible for the facility to serve 30 million more passengers, as claimed by the AoT, since no more aircraft parking bays will be built.
- - - - which covered only two terminals
        
        the existing northern terminal and another southern terminal, identical to the existing one.
  - - - on its northeastern side.
  - - - he believed Suvarnabhumi could become one of the top three airports if the AoT follows the original master plan.
      - This will not happen if it continues to press ahead with the new project,"
- - - - the construction of Terminal 2 is crucial as it will solve problems at the airport.
    - - "We will certainly be better when the new and spacious terminal is finished
    - - "We can [be among the top airports of the world] when the supply matches the demand