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Customer Relationships (Sales (Pipeline (stages that sales rep takes, to…

- - - - mid-sized companies
        
        remove repetitive administration tasks
        
        free the team to focus on winning deals
      - large companies
      - small business
        
        affordable and flexible system
    - - on-premise
        
        situated on the computer
      - cloud-based
        
        easily updated
        
        more popular
        
        online
    - - opportunity management
        
        transparency
        
        track the impact of decisions
        
        helps to identify the steps to be made
      - contact management
        
        up-to-date information
        
        accessible to entire org.
      - reporting, forecasting and analytics
        
        hitting the targets
        
        knowing the time scale
      - sales management
        
        benefits>costs then implement
        
        benefits from CRM