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Managing Conflict & Anger (Conflicts (costs of conflict :<3:…
Managing Conflict & Anger
Conflicts
costs of conflict
:<3: direct
:<3: productivity
:<3: opportunity
:<3: continuity
:<3: emotions
positive conflict
:star: abudance vs scarcity mentality
:star: power of opposites
types of conflicts
:check: information or data
:check: interest
:check: structural or resource
:check: values & beliefs
conflict competence
:+1::skin-tone-6: collaborate & communication
:+1::skin-tone-6: the value of conflict
:+1::skin-tone-6: culture of conflict competence
conflict is a natural outcome of human interaction that begins when two or more social entities come into contact with one another in attaining their objectives
conflict resolution styles & outcomes
:8ball: avoidance
:8ball: accomodation
:8ball: collaboration
:8 compromise
Anger
managing anger
:explode: give yourself
:explode: choose yourself
:explode: know yourself
managing angry people
:smiley: listen
:smiley: angry
:smiley: use humour
:smiley: be specific
types of anger
:information_source: assertive, passive & aggresive
:information_source: overt, covert & delayed
:information_source: appropriate, excessive & misdirected
anger can be describe as a strong feeling which makes you want to hurt someone or be unpleasant because of something unfair or hurtful that has happened
Skills
emotional skills
:black_flag: ability to understand & regulate responses to conflict & maintain emotional balance
behavioural skills
:black_flag: ability to engage constructively
cognitive skills
:black_flag: look at conflict as something to embrace than to avoid
Conflict transformation
the eye of the storm
:zap: separation, misperception, competition & defensiveness
S.A.L.A.M models
:forbidden: state the conflicting view
:forbidden: agrees that a conflict exist
:forbidden: listen for & learn the differences
:forbidden: advise one another
:forbidden: minimizes areas of disagreement
the drama triangle
no victim :arrow_forward: no hero :arrow_forward: no villains :arrow_forward: no conflict
SNT models
:green_cross: syura (consulting members for opinions)
:green_cross: naseeha (sincere advice)
:green_cross: ta'awun (cooperation)