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Global E-Business and Collaboration (Business Information Systems…
Global E-Business and Collaboration
Business Processes :
E business
Use of digital technology and internet
E commerce
Subset of e- business
Buying and selling goods and service through internet
E government
Using internet technology to deliver information
Enterprise applications
Systems for linking the enterprise
Enterprise systems
Resolves problem of fragmented data
Single central data repository
Coordination
Efficient response
Help make decisions
SCM systems
Relationships with suppliers
Share information about:
Production
Inventory levels
Delivery of products and services
Orders
Interorganizational systems
Goal
Right amount of products to destination with least time and lowest cost
Customer relationship management systems
Provide information
Sales
Marketing
Customer service
Knowledge management systems
Support processes for capturing and applyings knowledge and expertise
Create
Produce
Deliver products and service
Business Information Systems
Transaction processing systems
Daily routine transactions
Sales order entry
Payroll
Shipping
Operational managers and staff
Serve predefined, structured goals and decision making
Monitor status of operations
Management information systems and decision support systems
Report based on data from TPS
Middle management
Littl analytic
Routine questions
Executive support systems
Middle management
May use external information
Non-routine decision making
Model driven DSS
Sophisticated analytical model
Model driven DSS
Sophisticated data analysis toos
Software tools for organizing and analyzing data
Collaboration and network
Social Business
Use of social networking platforms
Internal
External
Goal
Deepend interactions and expedite
Information sharing
Innovation
Decision making
Benefits
Productivity
Quality
Innovation
Customer service
FInancial performance
Tools
E-mail and instant messaging
Wikis
Virtual worlds
Collaboration and social business platforms