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Topic Map, Enduser Comms (1.2. Onboarding, 1.3. Offboarding, Second Level…
Topic Map
Enduser Comms
1.2. Onboarding
1.3. Offboarding
Second Level Support
4.1. Passive Guidance (Guides)
4.2. Active Guidance
5.3. Review
5.8. Customer Support Calls
5.9. Email Client Configuration
Specific Limitations
Data to Migrate
Self Service
2.1. Technical (Guides)
5.6. Data Mapping
Testing POC
5.7. Testing
Synchronization between migration/MX/DNS/etc
Knowledge Base
Migration Planning
Admin Access
General Limitations
I/O
5.2. Migration Design
5.4. Tool Implementation
Schedule
Seamless Migration
Provisioning
Service Level
1.1. White Labelling
5.5. Ongoing Guidance
Presync
Delta Sync
MX Switch
DNS
Email Client Configuration
Unforeseen Errors
Timeline
5.1. Introductory Workshop
Responsibilities
2.2. Process (Guides)
Migration Path
5.10. Platform Agnostic
Temporary Errors
Permanent Errors