Emotional Intelligence
Definiton
effective leaders have unique traits-intelligence,determination, vision
refers to competencies related to one's ability to recognize, understand and manage their own emotions as well as those of others they interact with
relationship-management skills
importance
IQ alone does not predict effective leadership and therefore organisational success
perennial difficulties associated with identifying those with potential to become leaders within organisations
at the upper echelons of organisations, technical competencies are of lower importance
empirical evidence that supports a positive relationship between emotional intelligence and leader/organisational performance
emotional intelligence can be learned - managers can be trained on emotional intelligence through structured long-term training programs
Self-management skills
Self-awareness
self-aware individuals:
are neither overly critical or unrealistically optimistic-they value honesty with oneself as well as with others
understand how their feelings affect them, others, and their job performance
have a deep understanding of one's emotions, strengths, weaknesses, needs, and drives
have a solid understanding of their values and goals
identifying self-aware individuals
recognize and highlight their limitations as well as strengths
frank in admitting failure
ability to speak accurately and openly about their emotions and the impact they have on their work
Self-regulation
those with self-regulation are not bound or controlled by their feelings
they are able to control feelings and use them to their advantage
extreme displays of negative emotion unlikely to result in effective leadership
why does self-regulation matter
leaders in control of their feelings are more likely to create trusting and inclusive work environments
in highly volatile environments where one's adaptability dictates survival and success, self-regulations enhances one's adaptability to change
can lead to greater integrity in leaders
Effective leaders
continuously attempt to raise the performance bar and track progress
are better equipped to deal with failure,especially when combined with self-regulation
they want to achieve for the sake of achievement and not necessarily for external rewards
have a strong passion for what they do
have a desire to achieve beyond expectations-their own as well as everyone else's
Empathy
thoughtfully considering other's feelings along with additional factors when making decisions
why empathy
rapid rate of globalization
war on talent
increasing reliance on teams
Social skill
a core tasks of being a leader is managing relationships with others - above, parallel, and below
being friendly-but with a specific purpose-influencing people to move in the same direction as you
those with strong social skills
culmination of other dimensions of emotional intelligence-allows competency in other dimensions to be employed
find it easy to establish common ground with a diverse range of people
wide network within and outside organisation
Learning emotional intelligence
Genetic component to emotional intelligence
the limbic system learns best through motivations, extended practice, and feedback
training the limbic system takes a lot longer than training the neocortex governing analytical and technical ability
emotional intelligence a product of the brain's limbic system governing feelings, impulses, and drives
Nurture also play a significant role
however, age does not guarantee heightened emotional intelligence
requires sincere desire and commitment from the learner
emotional intelligence increases with age
easier to learn regression analysis than empathy