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Kounta/POS
Troubleshooting guide
Follow steps before ringing Ben,
to…
Kounta/POS
Troubleshooting guide
Follow steps before ringing Ben,
to narrow down the problem.
Main Kounta PC
-
Blue Screen of Death
Restart PC by removing
& plugging in Black USB
power cable on powerboard.
(right rear)
-
-
Blank screen
Is the monitor on?
Check power button on
side of screen is white
-
Tyro
Switch to iPad for
card payments in
the meantime,
regardless of the issue
-
-
-
Bump Screen
Won't load/
offline (white page)
Close & re-open Chrome.
Otherwise, restart Chromebook
& log back in
-
Looks normal/
loaded properly,
but still no coffees
Orders being slow,
but still arriving eventually?
Can't fix that, but ring
Ben to check
-
-
-
Probably a network issue
-
Printer/Drawer still works,
but Kounta is Offline/
Tyro not working
Is the Wifi Access Point LED still
dark blue?
Yes.
Bumpscreen is fine,
iPad is working for Tyro
-
NoInternet is DOWN.Grab Optus USB dongle from office
desk drawer, put in Bump Screen.
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