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Performance Measurement (Performance rating
process model
content…
Performance Measurement
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Types: objective, judgemental, hands-on, electronic P monitoring
performance mangement
linking, define in context of shared goals, combines traditional and strategic JA.
more frequently and frequent feedback and it includes collaboration between manager and employee
Trust [4]
distributive, procedural, interpersonal justice
Performance rating
- process model
- content model
- rating context
3 factors on performance ratings
• Task performance
• Contextual performance
• Counter-productive performance
- trait ratings
- task-based ratings
- critical incident method
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Formats
- graphic (BOS)
- checklist
- weighted checklist (BARS)
- forced-choice format
Employee comparison (downsizing)
- simple ranking
- paired comparison
Process
sources (peers, supervisor, subordinates, customer,suppliers, 360 deg sys)
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Rating distortions
- halo errors (leniency, severity, central tendency errors)
- rating person (he's like me)
- recency and primacy errors
- stereotyping
-prejudicial/political motivations
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Rater training
[4 cog processes]
- administrative training (consensus)
- psychometric training (awareness)
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R & V
- cronbachs is poor cause of many rater perspectives
- depends on how scales were conceived and developed
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Performance Feedback (sandwich)
- destructive criticism
- 360
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