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Defendant disputes claim and claimant intends to proceed (Claim Value…
Defendant disputes claim and
claimant intends to proceed
Claim Value more than £300
Claim [with DQ answers] available to
District Judges (via JUI/CCD)
Generates order(e.g more info)
via EM template generation
Claim Value upto £300
Claim [with DQ answers] available to
LA (via JUI/CCD)
Generates order for more information
via EM template generation
Judge reviews order
Notification triggered to parties
Received response
within specific time (Offline or OCMC?)
DJ allocate claim to track (via JUI/CCD)
Ready for S&L
Available for bundling (via EM)
1 more item...
Response not received within time
reminders sent
Claim sanctioned automatically
Defence Submitted
Eligibility Questions to determine best next path
Out of Court Settlement
Settlement Agreement
Suitable for Mediation. Send daily claim details to mediator for import into MILO
Mediation Update
Mediation Success :check:
mediation fail (either to book or to mediate) :red_cross:
DQ / Legal Advisor / Hearing Route
mediation fails so return user to DQs
Mediation & Legal advisor flow
What happens next?
What options do I have now?