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Poor service quality affe3. cts airport ranking (Who is the event was held…
Poor service quality affe3. cts airport ranking
What inferior service quality and poor management means of Suvarnabhumi airport?
unlikely to be placed among the world's top airports ) a seminar was told Thursday
Who is the event was held jointly on Thursday by and what do?
Anti-Corruption Organisation of
Thailand (ACT)
Thailand Development Research Institute (TDRI)
Ministry of Tourism
Sports as well as Federation of Thai Industries in Bangkok
do
on the topic of whether it would be possible for
Suvarnabhumi airport to become one of the world's top three airports
Who is Deunden Nikomborirak and what Deunden Nikomborirak do?
TDRI's research director
said
There is no competition in the airport business and the quality of airport services has no implications for the Airports of Thailand Plc (AoT)'s earnings, which currently grow with rising tourism.
What she added and what she said?
added
Consequently, AoT has no incentive to pay attention to service quality.
said
According to Ms Deunden, Suvarnabhumi airport received only three out of five stars from passengers' reviews due to the long queues at the immigration counters, insufficient numbers of chairs and electric outlets, a shortage of staff who can speak English, as well as the poor quality of the flight information displays.
What Ms Deunden said?
These issues are not difficult to solve, so I do not understand why it has not been addressed.
What she said?
The Civil Aviation Authority of Thailand (CAAT) and the Finance Ministry as AoT's major shareholder should step in to supervise the airport directly.
The CAAT must clearly lay out the standard threshold that airports are required to follow, and frequent checks must be carried out.
What Ms Deunden said?
If the service quality is still ignored, the airport's opportunity to become one of the top three airports would be only a pipe dream.
Who is Ittirit Kinglake and what Ittirit Kinglake said?
The Tourism Council Of Thailand's president
said
Suvarnabhumi airport is ranked the 36th airport in the world, according to airport rating company Skytrax.
What he told the bangkok post and said referring to passenger numbers and the airport's capacity?
told the bangkok post
We will certainly be better when the new and spacious terminal is finished.
said
We can [be among the top airports of the world] when the supply matches the demand.
What AoT president Nitinai Sirismatthakarn said?
The construction of Terminal 2 is crucial as it will solve problems at the airport.
What Mr Samart said?
This will not happen if it continues to press ahead with the new project.
Where the 42-billion-baht terminal will be placed?
next to the existing passenger terminal, on its northeastern side
What he said?
. Academics, architects and engineers had agreed that it is impossible for the facility to serve 30 million more passengers, as claimed by the AoT, since no more aircraft parking bays will be built.
What government anti-corruption committee member and ex-AoT board member Tortrakul Yomnak expressed?
his disapproval of the
AoT's plan to build Suvarnabhumi airport's second terminal
What he said adding the AoT should not be satisfied with the provision of basic services?
Singapore's Changi Airport is ranked first as it provides more facilities for passengers, including cinemas, swimming pools, game rooms and flower displays.