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Day2: Morning (Processes (improvements (throughput rate increase, increase…
Day2: Morning
Processes
Work Processs
Behavioral Processes
Change Processes
LEAN: Transformation
improvements
throughput rate increase
increase time for service
Shift Demand
Often based on best employees
Service Model
Offering
Funding Mechanism
Employee Management System
Customer management system
Variability
Decrease Demand
Increase capacity
Reduce arrival and service variability
Reservations
Pricing strategies
Personal Comments:
Ensure calculation behind process opt.
look out to not treat humans as machines