Leadership

Understand people

What do people need?

Personality types

Ambitious and assertive

Negatives:

  1. Arrogant
  2. Pushy
  3. Dictatorial
  4. Calculating
  5. Difficult for other team members

Analytical and cautious

Positives:

  1. Practical
  2. Independent
  3. Fair
  4. Thorough
  5. Principled

Negatives:

  1. Narrow minded
  2. Self-serving
  3. Obsessive
  4. Impersonal
  5. Rigid

Caring and supportive

Positives:

  1. Sensitive
  2. Devoted
  3. Idealistic
  4. Patient
  5. Understanding

Negatives:

  1. Highly strung
  2. Doormat/Passive
  3. Naive
  4. Submissive
  5. Blind

Communication #

Listening

Visual signs

Listen for bias

Distracts understanding

!= discrimination

Vocal signals

Volume

Speed

Make an impression

Have a goal

Appropriate dress

Emotions

Control

When everyone is losing their shit, keeps yours

Complexity

Not an excuse to show how smart you are

Group discussion

Paraphrase

Intervention

Involve everyone

Ok to shut people down

Guide

Ok to shut people down

Authority

Styles

Different groups need different styles

Types:

  1. Democratic
  2. Autocratic
  3. Permissive

Choose style for occasion

Mid team == Democratic

New group == autocratic

Power

Most people have a mixture of power sources

Informational != Expert

Decision making

Priorities

Urgency vs Importance

Why are you talking?

First impression's count

A toolbox to choose from

Builds trust

Aim content at audience

Goals

Need to be communicated

Sum it up as one tight statement

Define by target

Requirements

Primary

Fixed

Secondary

Only count when all primary requirements are meet

Give each a score to help comparison

Supportive

Must haves

Nice to haves

List them out

Used to test options

Vision

Checks understanding

Don't be put off by nay sayers

Difficult

Involve multiple teams

See big picture

Try to see issue from multiple angles

Try to embody that our person's mind

Reframe

Step back

Body language

Speaking

Paraphrase

Summarise

Clear thinking leads to clear communication

Stay on track

Set ground rules

Think of other team member's time

Delegation

Really about empowerment

Don't pretend instead embrace

Be prepared to pull people up if they fail

Don't expect it be done "your" way

Frees you up for other tasks

Leaders work through others

Indicators:

  1. Extreme reactions
  2. Only paying attention to part of the discussion
  3. Assuming

Implicit

Be careful of cultural differences

Pitch

Vital

Headline

What do you want?

Acts a break in arguments

Speak to people's needs

Step by Step method:

  1. Write a goal statement
  2. Gather as much info as possible
  3. Think of several options to serve goal
  4. Score each option
    #

Right time and place

Is there a time constraint?

Need to be clear

Drop option if not meet

A bad decision is better than no decision

Own it

Needs drive motivation

Will it expiry?

Prepare for criticism

Positives:

  1. Confident
  2. Dynamic
  3. Risk taking
  4. Resourceful
  5. Self starter

Levels of Need:

  1. Survival
  2. Security
  3. Belonging
  4. Respect
  5. Growth

Get to know your people

Tolerate differences

Build trust

Mature == Democratic/Permissive

Early team == Democratic/Autocratic

Sources:

  1. Designated
  2. Informational
  3. Expert
  4. Charismatic

Success:

  1. Define role/task
  2. Explain why
  3. Set expectations
  4. Evaluate results

Like with the CI task

Stay humble #

Don't rush

Use it to create schedule

Don't get trapped in other people's ideas

If it was easy to understand, it would already be getting done that way

Gestures

Don't be afraid