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Ch.7 Crisis recognition (Information Processing (Problems (Serial…
Ch.7 Crisis recognition
Information Processing
Why?
Organised research
Knowledge map
Identifying sources
Prioritisation
Situation awareness
Problems
Serial reproduction problems
MUM effect
Information acquisition bias
Group decision making errors
Message overload
Mechanism
Structural
Crisis Knowledge Map
Internal stakeholder network
Expertises inside the organisation
External stakeholder network
Customers
Gov't officials
Suppliers
Distributors
Community members
Competitors
Investors
Procedural
Developing crisis frame
Crisis dimensions
Perceived salience
Communication
Mental Models Approach
Dimension
Impact
Likehood
Perception
Trust/Dread/Proximity/Susceptibility/Control
Immediacy
Time pressure
How quick
Degree of stakeholder pressure
Uncertainty
ambiguity
Uncertainty reduction theory
Expertise: Dominant Coalition
Affect their
comfort zone
Financial component
Usage of jargons
Persuasiveness of presentation
Credibility
Expertise
Trustworthiness
Goodwill
Emotion
Presentation in dramatic fashion
Usage of vivid stories
Reason
Two-sided argument