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Service Team Brainstorming Oct-18 Upgrade iRoHa (Operation (Staff…
Service Team
Brainstorming Oct-18
Upgrade iRoHa
Serice
Serive team respect > Ratha/Sophea
Working flexible > Sophea
Special food for ocation > Sothy
Drink menu use folder > Chan Den
Support guests for curry luggage > Vireakchet
Printing new menu cuz old > Sopheak
Fried rice with source + chilli > Sophea
Soup should add souce + chilli > Sophea
Need other staff training sale coffee > Chan Den
Put lamp at Theato with light (sometime guest eat some food) > Sopheak
Operation
Staff attenden call inform hotel
Keep uniform
Unform before printing
Buffet fruit > Sophea
During working do not jokking alot
Buffet drink > Sophea
Team work > Sophea / Ratha
Morning should open umbrella > sun coming open
Luggage staff curry not flexible
No duty do not enter
During working not playing phone
Keep couter clean no food
Each shelf keep clean & well manage
Breakage list with staff name & item > Chenden /Sothy
Box for breakage > Sophea
If receptionist can please escort guest t table
Need person check euipment instead Sothy
Oder list for all equipment
Front desk before request something please check condition
Receptionist inform to service when guest sitting inside
Prepare equipment for morning
Keep juice for morning breakfast (cool) > Sophea
Walk around check guest breakfast
Equipment
Need more table for breakfast outside > ratha
need more spoon> Ratha
Need more croissant / express soccer> Sothy
Need more table mat> Ratha
Need more menu vegetarian > Sothy
Nepkin
Need more beer glass> Sopheak
Hight ball glass
Need more magarita glass > Sopheak
Soup noolde spoon
Chopstick for noodle & Japanese > Ratha
Stand for chopstick
rubber mat for glass > Sophea
More welcome towel
Close bar with door > Sothy
Stand pen at bar for writing
Need box for put welcome towel inside fridge > Sothy
Change plate for welcome drink , palm plate > Sothy
Check plate mat (dirty/damage) before setup > Sothy
Plate mat use palm mat better > Ratha
Facility
Table bar not so strong should make something > Sothy
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