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CSPP (incentive metrics (используются в калькуляции ребейтов) (Delivery…

- - - - Основан на:
        based on how few cases they escalate to Cisco Technical Assistance Center, relative to NDV of their PSS installed base
      - Измеряет:
        Measures how well a partner manages service requests from end customers, specifically the partner's ability to manage and resolve level 0 through level 3 technical support cases
      - Формула:
        Numerator = (Total # of SR cases/# months in MW)^12 months
        Denominator = Total NDV/# Months in MW
        Rolling cumulative ratio = (Numerator^1000000)/Denominator
        Период - предшествующие 12 мес.
      - SR ratio projected rebate% = (M^SR Ratio) + B
        M,B - factors set by Cisco for each metric
    - - Измеряет:
        measures the total number of RMA field replacement units shipped per 1M NDV of the covered installed base during the MW
        Rewards - who requests a smaller number of RMAs from Cisco relative to their covered installed base
      - Формула:
        Numerator = (Total # of RMAs/# months in MW)^12 months
        Denominator = Total NDV/# Months in MW
        Rolling cumulative ratio = (Numerator^1000000)/Denominator
        Период - предшествующие 12 мес.
      - RMA ratio projected rebate% = (M^RMA Ratio) + B
        M,B - factors set by Cisco for each metric
  - - - В расчёт вкл. как Cisco Branded Services, так и Collaborative Services Contracts
        Формула: Total NDV of service renewed/Total NDV of service renewal opportunity
        Measurement window(MW):
        Q1 - Aug.1 - Oct.31
        Q2 - Nov.1 - Jan.31
        Q3 - Feb.1 - Apr.30
        Q4 - May.1 - Jul.31
        
        Renewal Rate (RR)
        
        Суть/Формула та же +
        ...with continuous(no gap) service coverage within the current fiscal year
        
        In-Year renewal rate (IY RR)
        
        Суть: measures the ratio of service coverage renewed for contracts that expire within the current fiscal year measurement window
        Формула:... "D Multi Year Flag" = Y - excluded из расчёта
        
        % of multi-year opportunities (%MY)
        
        Формула: (Items with multi-year coverage (>24 months))/(All service renewal opportunities)
        
        RR Rebate: (M*LLW CAR%) + B
        M,B - factors set by Cisco for each metric
    - - Формула: (NDV of new service that is attached to the newly purchased products / NDV of the total service sale opportunity for all new products)*100 (trunc - 2, round - 1)
        Период: Report date - 15 мес. + 12 мес.
        
        Cosolidated Attach Rate (CAR)
        
        Применимо к каждому типу AR
        Формула:
        CAR = (DAR numer. + IAR numer.)/(DAR denom. + IAR denom.)
        
        IAR SW
        
        Суть/Формула аналогично
        
        DAR for Software (DAR SW)
        
        Суть/Формула ...restricted to measuring software products only
        
        IAR LLW PRODUCT
        
        Суть/Формула аналогично
        
        DAR LLW PRODUCT
        
        Суть/Формула DAR restricted to measuring only limited lifetime warranty products
        
        IAR LLW ADJ
        
        Суть/Формула аналогично
        
        DAR limited lifetime warranty adjusted (DAR LLW ADJ)
        
        Суть/Формула: DAR - any uncovered limited lifetime warranty products
        
        Indirect Attach Rate (IAR)
        
        Суть:... купленного через дисти
        
        Direct Attach Rate (DAR)
        
        Суть: ... купленного напрямую у Cisco
        Формула: общая формула за исключением non-serialized software products
        
        AR rebate: (M*LLW CAR%) + B
        M,B - factors set by Cisco for each metric