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Weeks 5-8 (Managing information and decision making (Decision making…

- - - - Preference for internal sources of info
      - Insights, feelings and hunches
    - - Preference using external data and facts
      - Rational, logical thinking
- - - - Deep understanding of one’s emotions,strengths,
        weaknesses, needs, and drives.
      - Neither overly critical or unrealistically optimistic – they value honesty with oneself as well as with others
      - Have a solid understanding of their values and goals
    - - Ability to speak accurately and openly about their emotions and the impact they have on their work
      - Frank in admitting failure
      - Recognise and highlight their limitations as well as limitations
  - - - Managers can be trained on emotional intelligence
- - - - Types: Formal & Informal
      - Plans (strategies)
      - Goals (ends)
    - - Arranging and structuring work to accomplish the organisation’s goals
      - elements of organising
        
        work specialisation
        
        Departmentalisation
        
        Chain of Command
        
        Span of control
        
        Centralisation/de-centralisation
        
        Formalisation
    - - Contingency theories
      - Behavioural theories
      - Trait theories
    - - The control process
        
        Measuring
        
        Taking managerial action
        
        Correct actual performance
        
        Basic
        
        Immediate
        
        Revise the standard